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FAQ

Are you a trading company or a factory?

We are an OED&ODM factory with our own hardware and software R&D team.

How can I pay?

Bank wire transfer, PayPay, Alibaba platform, Westlink, all are acceptable.

How long is the product warranty?

The default is 1 year. If you need to increase the warranty period, the price will increase accordingly.

Are there any discounts?

The discount depends on the quantity. The larger the quantity, the better the price.

How long is the delivery time?

Within 1-7 days for a small number of samples, and about 25-30 days for mass production.

What kind of personalization is allowed for the product?

We support hardware customization, software customization, product silk screen and sticker customization.

What type of camera can the product support?

MIPI and USB types.

What brand of screen does the product use?

Usually BOE, AUO, LG, Innolux, Samsung...

Does it support RS485, RS232?

Some products support RS232 interface, but not RS485. You need to use RS232 or RS485 adapter board.

Does it support 12MP MIPI camera?

Yes, some models can support up to 12MP camera.

What is the working temperature and storage temperature of the screen?

Working temperature 0~50℃, storage temperature -20~60℃.

What is the defective rate of your products?

Less than 3/1000.

Can the software be upgraded OTA?

Yes, USB OTA or Online OTA.

How is the motherboard packed?

Based on different versions, 60 or 100 pieces/box.

Can I open ROOT?

Yes.

Can OTG USB-A be a USB-C interface?

Yes.

Can I replace the boot LOGO myself?

Yes. Through ADB commands. We can also help you add the boot LOGO directly to the software.

Do you have a trademark?

Yes. We have applied for trademarks in China, the United States, South Korea, Japan, and the European Union.

Does the product have reliability testing?

Yes. After development, each product will undergo a series of rigorous tests, including reliability testing, before it is finally produced.

Can I customize the MAC address and SN number?

Yes. Customers can provide us with a MAC list for production burning, and SN can also be written by themselves and provide us with an SN table.

How long is the service life of the product?

If it is a product with a screen, according to the screen specification standard, it usually has 30K or 50K hours, or other specifications,

If it is a non-screen product, 3~5 years.


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